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HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN rnBADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) rn(studi di RSI Sakinah Kabupaten Mojokerto)

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Increased public awareness of health, will lead to increased demands for health services. rnCurrently the Indonesian government has made a national policy by issuing a new program that is rnBPJS (Social Security Agency of Health). The increasing demand for quality public health services, rnthe service function needs to be improved to give satisfaction for BPJS patient. The purpose of this rnstudy to determine the relationship of health care quality with BPJS patient’s satisfaction. rnThe research used analitical design with a cross sectional approach, the population were all rnpatients of BPJS user in RSI Sakinah Mojokerto with total sample as many 100 which conducted rnwith simple random sampling technique. Independent variabel was the quality of health care and rnthe dependent variabel was the BPJS patient’s satifaction. Measuring instrumemts used in this rnstudy was a questionnaire. Then, data was analyzed with spearman’s correlation statistical test rnwith value p = 0.000 < α=0.05.rnThis result was mostly respondents assessed the quality of health care was good (56.0%), rngood enough (44.0%) and BPJS patients satisfaction was quite satisfied (51.0%), satisfied rn(49.0%).The Spearman correlation statistical test results (p=0.000

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

10321108

Penerbit

Jombang : STIKES INSAN CENDEKIA MEDIKA., 2014

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

NONE

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Keperawatan
BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS)

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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