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HUBUNGAN MUTU PELAYANAN KEPERAWATAN DENGAN rnTINGKAT KEPUASAN PASIENrn(Studi di RSU Dr. Wahidin Sudiro Husodo Mojokerto Tahun 2014)
The lack of quality of nursing care, the nurse do not perform minimum service standard in the set, rnSo that patient feel the service provided is not in accordance with costs incurred and the results rnreceived service. Minimum service standard in Indonesian hospital in 2013 based on the results of rna survey of community satisfaction index of 81% of the people are very are satisfied. Standard care rnhospital in the province of East Java based community satisfaction index by 86% are satisfied (RI rnDepartment of Health, 2013). Meanwhile, in Hospital Dr Wahidin Sudiro Husodo Mojokerto rnpatient satisfaction rate of 75% (Medical Care, 2013). This study aimed analyzing the relationship rnthe quality of nursing care with patient satisfaction studies in Hospital Dr. Wahidin Su diro Husodo rnMojokerto.rnThis study used a cross sectional analytic design with a sample population of 219 patients and 44 rnpatients totaled probability sampling is done by simple random sampling approach. Data rnprocessing with editing, coding, scoring, tabulating and software SPSS version 16.0 statistical test rnSpearman Rank's" by rate = 0.000"
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